April 19, 2016
It was Feb. 16, 2005, when Donna Coker joined Johnson Pest Control. She didn’t really want to go into management, but with 20-plus years experience working in Florida at a......
March 22, 2016
In the February issue, we talked about the possible Uberization of the pest management industry. Now, let’s explore more disruptive technologies that could broadside you — such as online reviews.......
March 01, 2016
Last month, the National Pest Management Association (NPMA) held PesTech3.0 in San Jose, Calif., the third conference about how we implement the latest technologies into our business. I had the......
February 10, 2016
How long has it been since you were on the front line in the war on pests? I’m talking about getting into one of your vehicles with a technician or......
December 16, 2015
What can we learn from other industries to help improve our sales process in pest management? A lot. Recently, I was asked to speak at a security industry conference in......
November 30, 2015
I’m a big fan of musicals, and one of my favorite songs is Rodgers and Hammerstein’s classic “Climb Every Mountain” from The Sound of Music. The lyrics inform us to......
October 30, 2015
Professional sales consultants perform at an advanced level of proficiency and skill. They’re able to react quickly and effectively in any sales situation. They’re fueled by the knowledge that what......
September 17, 2015
Thirty years ago, most pest management services were monthly. Customers wanted every room inside the house treated as well as the outside. I even inherited a customer who, after I......
September 04, 2015
We have less than four-and-a-half years until the ball drops in Times Square to ring in 2020. Have you considered making it a priority to set “Vision 2020” goals? We......
August 06, 2015
Your phone rings, and suddenly you learn one of your employees has been in a car accident. The spray tank has fallen from the truck and is lying in a......
