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JENKINS, who rotates this column with his brothers Bobby and Dennis, is president of ABC Home & Commercial Services, Houston, Texas. He can be reached at rjenkins@goanteater.com.

Posts by the Author

February 19, 2021

3 ways to improve a family-owned business

Even among acquisitions by corporate firms, Raleigh Jenkins shares three strategies to grow a family-owned and -operated pest control company....

October 21, 2020

Quality assurance’s role in customer retention

The purpose of a quality assurance department is to provide better intel on the business and how customers interact with our technicians and staff....

March 27, 2020

Create your company’s culture with a conscience

Creating a company culture is the No. 1 way to build or destroy a business. An authentic culture creates and enforces a long-lasting, impressionable brand. ...